Our refund and returns policy lasts 48 hours. If 48 hours have passed since your purchase, we can’t offer you exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refund Policy
Refunds apply only if the purchased goods is not available for some unforeseen reasons.
Goods already shipped will not be returned.
Exchanges & Returns
We only replace items if they are defective, damaged or if the wrong item has been delivered. If you need to exchange it for the same item, send us an email at info@babycityshop.com and send your item to: Baby City c/o Mehendi Lounge, Kensington Heights, Avenue Tulipes, Quatre Bornes within 48 hours of receiving the goods.
Shipping returns
To return your product, you should mail your product to: Baby City c/o Mehendi Lounge, Kensington Heights, Avenue Tulipes, Quatre Bornes.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at info@babycityshop.com for questions related to refunds and returns.
